The basic motto for every online retail store owner is to fulfill their consumers needs. Driving traffic to the site is not the only goal for an online retail store owner. To offer an utmost customer satisfaction should be your main aim in order to boost your webstore’s sales. You may receive hundreds and thousands of orders per day through your marketing strategy, but if you do not ensure a proper customer support, around 75% of those orders end up for a cancellation.
A customer is always concerned about his/her order, from the time the order is placed until received in hand. Thus, it is very crucial for any online retail store owner to be proactive than to be reactive.
Take a look at the top 5 steps to minimize order cancellation and be sure to address them before you have to deal with them.
You receive many orders in your sites through multiple ways, so when an order is received in your store, an order confirmation call or an email will ensure the customer that the order has been placed successfully and will be processed. Many web store overlook the importance of an order confirmation call or email to their customers. If you do not interact with your customers after an order is placed and simply process the order, they would be clueless about the order. This will lead to an annoyed customer, who in turn may end up for a cancellation, even if your were going to deliver the product as per the turnaround time mentioned in your site.
Delay in shipment and delivery
Many times it happens that after an order is placed, your realize your inventory is out of stock and may lead to a late shipment and delivery. This will surely frustrate your customer, hence it is very important for your customer support team to inform the customer and explain him/her the scenario, because with no customer interaction in such cases will lead to order cancellation and you may lose a customer forever. To avoid stock issues, it is essential for you to invest in an inventory management software like Orderhive, which will help you manage all your inventory woes like never before.
Deliver the product at the right place
Ensure products are delivered to the correct landmark. It may happen that the customer may have accidentally entered a wrong delivery address or requires a change in delivery address. These details should be well updated and confirmed before shipping, because if the product is sent to the wrong address, the customer will get annoyed and refuse accepting the product, which in turn leads to an order cancellation. Hence, it is very essential for you to integrate your store with an ecommerce software solution like Orderhive, that will help you manage all your back-end operations easily.
Accurate shipment status
Ecommerce sites often provide a shipment tracking link to their customers in email. Ever order something and have it arrive before the site was updated to show it was delivered? That’s not good for your site. People are always nervous about their online orders. The thinking is, “They have my money, but I don’t have a product, yet,” which in turn will cancel the order. Therefore ensure that you indulge with a proper shipping management software like Orderhive, that allows you to integrate with leading shipping carriers that will allow you to manage your logistics in a very organized way and keeps your customers relaxed by making sure your site provides accurate and timely updates on orders.
Check product before shipping
As per an ecommerce study on order cancellation ratio, it is seen that maximum orders have been cancelled due to wrong product or empty package delivered. Hence, it is important to indulge with a proper order fulfillment software that will ensure each and every product is checked well and then packed and shipped to the customer. Leading software solution like Orderhive, offers a complete solution to your order fulfillment challenges, as it allows you to integrate with leading carriers and allows you to manage all your inventory, orders, shipping and customers in real-time, all from a single integrated screen.
To know more, visit www.orderhive.com or call us at +91-79-65445102.
Congratulations-your online business is growing. However, with the growth comes in more responsibilities to cope up for a smooth flow of your business process. Do you have the right application to organize your back-end operations, or is there a more cost-effective way to go about managing that growth?
If you are thinking to spread your business online, then you must really integrate must-have apps built in your website. If you have a professional ecommerce application running your back-end operations, you can ensure that a customer will have a good time shopping from your website, in turn increase your customer base and revenue. When a customer is happy, you can be sure they spread a good word of your website and will turn up for a repeat purchase. Orderhive.com, an ultimate ecommerce solution for your back-end operations, ensures all your products are organized categorically, so that the customer gets the product easily with just a click of a button.
Let me take you through a quick overview of the must-have apps to boost your back-end operations seamlessly.
Inventory Management App
Inventory Management App is the most essential and advanced way to keep the records and tracking product levels and sales. It will ensure that there is enough stock of products to meet the consumer’s need while also making sure that the shelves are not overstocked, indeed an inventory management system is a key reason for cost-reduction. Grab a powerful inventory control with leading apps that include vtiger, inFlow, ABC inventory and many more.
Order Management App
Order Management App will help you simplify your order process, eliminates errors, gives you a clear visibility of order cycle, and ensures that the orders are shipped to the customers systematically. Order management system will enhance your multi-channel selling from a single platform. Shipwire is considered one of the leading apps to manage seamless order management flow.
Shipping Management App
Shipping Management App will get your orders out to your high-end customers in minutes instead of hours. Print, pack, ship, and sync tracking information all from a single platform. Easily updates your buyers with shipping information and send tracking alerts in real-time. Simply your shipping process integrating with leading apps like ShipStation, Aftership, Shipworks and many more to choose from.
Online marketing has undergone a tremendous change since its early days. There is completely new universe of marketing channels that help drive traffic, manage SEO, sell on new channels, and promote products. Leading marketing app like Facebook, Google and many more will help you promote your website.
Customer Service App
Customer service App is an important for every establishing online retailer to offer the best support to their customers via email, phone, and live chat solutions. Zendesk an ideal customer service app can boost your customer loyalty.
Tally an accounting app serves as a complete business accounting and inventory management software that provides various facilities like multilingual operations, online functions, and processing for small and medium businesses.
Orderhive, the ultimate cloud-based order and inventory management system provides access of leading apps to retailers which will help their business grow exponentially.
Online retail business is becoming very competitive day by day. In this competition, it is essential for retailers to offer an excellent customer service all time. Today, online retail owners have lot many options when it comes to selecting and adapting tools to boost customer satisfaction. One of the best places to spend your capital is on tools that can help you make and retain customers. And, the tool that can offer the largest impact is a CRM.
What is a CRM?
CRM means customer relationship management. This tool acts as a free contact management software that will help online retail owners organize information to maximize new leads, repeat sales, improve customer service, reduce costs and integrate information from operation process like ecommerce. But according to some experts, retailers often overlook the value in implementing a contact management software.
Why your retail business needs a CRM?
In the world of ecommerce, customers are considered to be a soul of the business, hence it is important for every retailer to communicate with their high-end customers and live up to their expectations. Email communication are considered to be the easiest mode, in fact it is said to be the most frequently used point of contact with customers who make purchases from your online retail store. It is essential to get these communications spot on and provide informations that customers expect and need. By doing this, you will enhance the customers shopping experience and CRM will store all the correspondence and between your customer and the store.
Let me walk you through the role functionalities of a good CRM that will explain you why it is important for your retail business:
A helping hand for you to enable its marketing experts to locate and target best customers, manage marketing campaigns and generate quality leads for your sales team.
Creating the formation of individualized relationship with the customers, in turn enhances customer satisfaction and increase profits.
Identifying the most profitable customers and offering them the high level of service.
Offering you with information and processes necessary to know, understand and identify their customers needs and efficiently build relationship between the store and its customer base.
A CRM is considered to be a beneficial tool for small and medium owners. With CRM, you can get valuable insights into why purchases are made, the condition of a sales process and why you lost customers. It is a tool that can help you identify ideal customers, see connections and target influencers. In the end, it will help you forecast your sales and focus your energy on successful closing deals.
Many organizations turn to CRM software to help them manage their customer relationships. CRM technology is offered on-premise, on-demand or through Software as a Service.
When a retailer does not meet their customer's expectations, it creates a wide gap between the store and the customers, leading to customer dissatisfaction. The results can be awful for the web store owners. The web store owners then losses loyal customers, leading to more expense in order to attract new customer base and decreasing profit. Instead, it becomes more cheaper to invest in a customer satisfaction programme rather than losing a longterm customer relationship.
To improve customer satisfaction, online retailers focus on customer satisfaction startergies like developing a beautiful store, product innovations, allowing flexibility in shopping experience. No doubt, all of these factors are important, but one area that frequently gets overlooked is shipping management. The lack of shipping management has long been a nightmare for many online retailers.
Are you facing the same order fulfillment challenges? Orderhive completly integrated shipping and order management can help you streamline your back-end processes, enhance customer satisfaction and increase revenue to your bottom line.
How can real-time shipment tracking prevent customer disatisfaction?
Orderhive is integrated with leading carriers that includes Aftership, Fedex and many more to be introduced in the near future. Once integrated, this will allow you to easily manage all your shipping process and provide real-time shipment tracking to customers until product delivered. It is very essential to keep the customer in loop in an order fulfillment process, but if your carrier fails to provide real-time shipment tracking informations, it may lead to a frustrated customer and will be difficult to make up the damage to your reputation for that customer.
Benifits of real-time shipment tracking to boost customers satisfaction
Many carriers offer shipment tracking informations by which your customers can track the exact location of their shipment in real-time. This will keep your customer in loop allowing them to know where their product is, in turn leads to a happy customer and you will be happier with added revenue.
If you ship expensive or high-risk packages to your high-end customers, they will always be worried until the package is delivered to them safely. With real-time tracking shipment the will rest easy knowing their package moment and contact the carrier if required.
Many carriers continue the same operations over and over again, instead look for an innovative carriers offering real-time shipment tracking ways to speed up time consuming delivery process altogether. Every time you find new innovative ideas to boost customer satisfaction, your business is developing a tangible competitive advantage.
Many retailers suffer an enormous amount of customer calls wanting to know where their shipment and packages are at any given time. Attending these calls are more time-cosuming and may incurr a significant operating cost for some retailers. By allowing customers with real-time shipment tracking facility, you now only increase customer satisfaction by also your business can reduce time and money spent over the hassle of attending frustrated customer calls.
Customers are the soul of your business, hence keeping your customers in loop, from the time the order is placed until it is safely delivered, will not only keep them happy but also make for a repeat customer and spread a good word about your webstore. This will attract new customer base and more profit.
Online sales has experienced a great boom over the past few years. With more and more retailers selling online, the world of ecommerce has become competitive these days. Small and medium retailers find it difficult to withstand the large players in the world of ecommerce. When it comes to online selling strategy, many retailers overlook the importance of a product description, but let me tell you that a good product description can help you increase your website's page rank and customer conversions. Many retailers are seen posting the same product description that the supplier or manufacturer provides. Imagine that the same product description is used by hundreds of competitors and you have an internet full of duplicate content, this won't help you attract more customers.
Do you want to overcome the competition and have more customers buy from your site? The one action to achieve this is to offer a good product description. This will not only set you apart in search engine results but also set you apart in the eyes of your customers.
Here are some tips on how to dapper your product description and boost your sales:
Know your audience
Your production description acts as a sales pitch, and in order to attract customers you need to know your audience. Therefore, whenever you write a product description, keep your customer in mind by using the language and tone that will encourage them to read your content and increase interest in what you have to offer.
What makes your product different?
When writing your product description, you need to add an appropriate content and explain what makes your product different. Write about the benefits that can attract your customers, also mention where and when can it be used. Your product description should explain how does your product benefit to the buyer.
Engross your customers
In the world of ecommerce it is crucial to attract customers and prevent them from having a second thought for the purchase. Engross your customers with some humorous lines or questions that will keep them focused while reading your product description.
Make your customers sense the product
In the world of virtual shopping, remember that customers cannot use all their senses that includes touch and smell, so you have to choose words that appeal your customers senses. So when you write a product description it should include facts and others information that might be of interest.
Emphasize your content
In this busy world that we live, it is noticed that many customers are shopping in a hurry. Therefore, you need to emphasize the product description by including bullet facts that can be easily noticed. Use proper spacing and highlight words with colored text which in turn will grab the viewer's attention
In the end, keep it simple
When you write a product description, imagine your customer as a 5 years old kid. Avoid using technical terms of the product so that your customer can understand the importance of it. Keep you vocabulary simple enough for your customer to digest. High vocabulary used can confuse the buyer and result in loss of sales.
Although it's important to write product descriptions in a creative and artistic way, in the end it all comes down to providing a description that informs your customer of what they want or need to know. Therefore, ensure to use the right kind of description for the type of products you sell!
Simple, yet powerful