The most commonly Ecommerce services that are outsourced, includes:
- Information Technology
- Inventory management and fulfillment
- Customer support
Ecommerce business owners who have already outsourced their services, are no doubt enjoying it’s benefits, however, they also aware of the challenges.
If you are one of them who is thinking to outsource major Ecommerce services, then below are it’s drawbacks that you need know before making a final decision.
1. Miscommunication and delays
The company that you plan to outsource your Ecommerce services may be located in a different city, town, or even, country. This limits your control, and chances of errors and miscommunication arises.
For instance, by outsourcing your order fulfillment process, you’ll have notify the service provider with order details, whenever a sale hits your store. And, the common mode of communication is either through phone, email, or chat. In such cases, there might chances when your order details or information does not reach the service provider in time, or is incomplete. This will automatically lead to delays, and takes time to overcome the problem.
2. Lack of monitoring
Another drawback, is not being able to keep a proper track on your service provider. And, it becomes way difficult to get them back on the right part.
For instance, if one you have to make some immediate changes in your marketing campaigns that you have outsourced, there are more chances- that the service provider does not receive or access the information in time. This will then lead to wastage of time and results are not up to your expectations.
3. Lack of attention
Lastly, it is not only you who has outsourced your Ecommerce tasks with the provider, they will working on multiple projects with different priorities for each. There are chances, when your tasks may not be given the same priority, resulting to low performance for your Ecommerce business.
For instance, you have outsourced your customer support service, and every company subscribed with the provider will have a large customer base to handle. In such situations, many Ecommerce providers will either find it difficult to cope up with each of your customer’s query, or may delay in offering a solution. And, bad customer service directly impacts the bottom line of any business, leading to an unsuccessful one.
The major benefit of this practice, it can save you from the hassle of performing major Ecommerce tasks. On the flipside, the above cons may end up eating your capital!
So, consider the above points if you whenever you think of hiring an Ecommerce service for your brand.
All the best :)