2014:Expectations from SaaS providers

Today, Saas has become the commonly delivery model for many business applications, including customer relationship management (CRM), enterprise resource planning (ERP), accounting, and even human resource systems. 

With the rapid development of technology, there has been the acceptance and rapid adoption of Software-as-a-Service (SaaS) by many business owners who are looking for modern patterns that helps them source software functionalities in new ways. The benefits of SaaS is it allows solutions to run more efficient business processes, leaner IT budget, and scalability.  

The Saas market will likely see valuable changes and new innovation in 2014, as business owners maneuver for competitive position. Here's a look at some of the expectation: 

SaaS compliance with SLAs 

Business enterprises that require significant, availability, reliability and performance, inserting a gateway in between the enterprise and SaaS application can help them monitor SaaS compliance with SLA's (service level agreements). 

PaaS  

With and increasing demand of SaaS, the concept of platform as a service (PaaS) is gaining traction. Platform-as-a-Service is used specifically within SaaS to support development. This concept will allow developers a better access to environments for building mobile apps, which leads to another expectation from SaaS provider. 

Mobile revolution 

With the increasing demand of M (mobile) technology, many examiners are looking for mobile technology to drive SaaS. This includes the idea, as mentioned above, that many SaaS services will adapt to develop mobile apps or undertake mobile marketing. This way, it does not only includes consumer services, but gives SaaS users an ability to move their business software to a mobile venue. 

Avoiding IT departments 

Companies using SaaS hire local techies to tweak elements of the software when needed. Therefore, there is a expectation from SaaS providers to inherit options that can replace an "internal IT" department so that companies using SaaS can directly call vendors for fixes, upgrades and improvements. This way, the "internal IT" department of many businesses using SaaS can get leaner and end up paying a monthly or yearly subscription fee.  

Analyze Performance           

Performance can also be an issue, depending on where a company is and how good its network connections are. Therefore, SaaS providers should inherit cloud-based service tools that can allow users easily keep tab and analyze performance on how their apps are running. 

Conclusion 

With the increasing demand of SaaS services, and with the above mentioned expectations, many companies can benefit the most from the cloud in the 2014.