When a retailer does not meet their customer's expectations, it creates a wide gap between the store and the customers, leading to customer dissatisfaction. The results can be awful for the web store owners. The web store owners then losses loyal customers, leading to more expense in order to attract new customer base and decreasing profit. Instead, it becomes more cheaper to invest in a customer satisfaction programme rather than losing a longterm customer relationship.
To improve customer satisfaction, online retailers focus on customer satisfaction startergies like developing a beautiful store, product innovations, allowing flexibility in shopping experience. No doubt, all of these factors are important, but one area that frequently gets overlooked is shipping management. The lack of shipping management has long been a nightmare for many online retailers.
Are you facing the same order fulfillment challenges? Orderhive completly integrated shipping and order management can help you streamline your back-end processes, enhance customer satisfaction and increase revenue to your bottom line.
How can real-time shipment tracking prevent customer disatisfaction?
Orderhive is integrated with leading carriers that includes Aftership, Fedex and many more to be introduced in the near future. Once integrated, this will allow you to easily manage all your shipping process and provide real-time shipment tracking to customers until product delivered. It is very essential to keep the customer in loop in an order fulfillment process, but if your carrier fails to provide real-time shipment tracking informations, it may lead to a frustrated customer and will be difficult to make up the damage to your reputation for that customer.
Benifits of real-time shipment tracking to boost customers satisfaction
Many carriers offer shipment tracking informations by which your customers can track the exact location of their shipment in real-time. This will keep your customer in loop allowing them to know where their product is, in turn leads to a happy customer and you will be happier with added revenue.
If you ship expensive or high-risk packages to your high-end customers, they will always be worried until the package is delivered to them safely. With real-time tracking shipment the will rest easy knowing their package moment and contact the carrier if required.
Many carriers continue the same operations over and over again, instead look for an innovative carriers offering real-time shipment tracking ways to speed up time consuming delivery process altogether. Every time you find new innovative ideas to boost customer satisfaction, your business is developing a tangible competitive advantage.
Many retailers suffer an enormous amount of customer calls wanting to know where their shipment and packages are at any given time. Attending these calls are more time-cosuming and may incurr a significant operating cost for some retailers. By allowing customers with real-time shipment tracking facility, you now only increase customer satisfaction by also your business can reduce time and money spent over the hassle of attending frustrated customer calls.
Customers are the soul of your business, hence keeping your customers in loop, from the time the order is placed until it is safely delivered, will not only keep them happy but also make for a repeat customer and spread a good word about your webstore. This will attract new customer base and more profit.
Simple, yet powerful