Order fulfillment plays an integral part in supply chain management and is considered to be an important business process. Although, this process differs from business to business, there are a number of disparities of fulfillment services. Right from shipping products to customers to more sophisticated movements of products through a manufacturer's supply chain, the order fulfillment can determine how well you satisfy and retain your customers.
In this tech-oriented world that we live in, it is recommended for every online retail business integrate with a modern order fulfillment service company.
Amazon has created one of the most advanced fulfilment networks in the world, and your business can now benefit from their expertise. With fulfilment by Amazon, you store your products in Amazon’s fulfillment centers, and when your orders arrive they directly pick, pack and deliver them as well as provide customer service and returns handling.
No matter what size your business, Amazon offer a multi-channel selling capabilities and allows you to grow globally.
Apart, from Amazon, there are many order fulfillment service company like 3p Logistics, Shipwire, Webgistix, eFulfillmentService and many more. Some companies have a complex fulfillment method, hence it is very crucial for you to opt for the correct order fulfillment service company that allows complete advance fulfillment capabilities align to your business needs.
Below, I present you with some useful tips as what to look in a modern order fulfillment service company:
Look for a provider that has an ability to adapt your industry
Order fulfillment process differs from provider to provider, hence the basic thing that you would look for in an advanced order fulfillment service company is it should have an ability to adapt to your type of merchandise.
Inventory plays an important role in fulfillment process. Thus you should be aware of the what tools and methods does the fulfillment company integrate to manage and report on inventory, and do they provide real-time updates on products availability levels.
Have a secure space
Your inventory after all, is a biggest asset. Hence, you want your materials to be protected in a good fulfillment warehouse.
A good fulfillment company should be able to describe on how they keep their space secure. This way you can be confident that your products will be protected. Hence, it always suggested to opt for service provider that has an advanced experienced staff who will handle your products with proper care.
Check pick-error rates
No matter what steps you take to avoid fulfillment errors, mistakes will still happen. When selecting an advanced order fulfilment business management software, ask about the error-rate and their process for remedying the situation. For example:
a) Do they issue UPS call tags to collect the wrong item and pay to ship a replacement item?
b) Will they ship the replacement item at a faster rate to compensate the customer?
Location of the provider
Location plays an important role in fulfillment provider selection process. Therefore, finding a fulfillment provider that is close by is more important to some. Also, finding a provider that aligns well in terms of the flow of your goods from source to end consumer will offer the most significant cost and shipping time benefits for your company and your customers.
Easy-to-manage online fulfillment options
Monitoring your inventory levels and activities of your sales experts can give you the information you need to check your business performance. Therefore, an advanced fulfillment service that provides online order management and monitoring will give you the up-to-date information you need, whenever you want to look at it.
Make Sure they are more than just talk in terms of technology
Leveraging technology to eliminate the chance of human error is very important in warehouse management. While selecting a fulfillment provider you will want to make sure the company you choose is on a solid technology foundation. Picking and shipping errors can be reduced efficiently by using bar code and other warehouse software. And equally important is the integration technology and reporting mechanisms. So need to make sure they are open to the following functions:
a) Can they integrate easily with your shopping cart?
b) Do they have detailed and customized reports for you to use?
c) Is all of this available on a real-time basis?
Many companies will tell you that they use the best technology. But ensure to test their system before investing.
A great fulfillment company will have a dedicated team of technology professionals to maintain their systems. If they don’t the right people in place to manage and grow their capabilities, then you may not get what you need to be successful.
Always ask around before investing!
Before investing, it is always recommended to check with other companies that have used fulfillment service and find out about their experience.
Ask about the company’s response to their needs, the quality of customer service they offers, and the monitoring tools they offered. This will give you the inside track to finding a company that will work for you!
Simple, yet powerful