Shipping has always been a major concern for many eCommerce business owners, as mistakes in the process directly affects the bottom line of the business. The customer may be very happy with your website’s performance. However, not being able to ship their orders, accurately, can ruin the overall customer experience. An excellent customer experience is not only about delivering orders in time, but also, depends on well overall quality and experience. Below in this article, we will discuss only about those effective tips and tricks that can help you ensure a smooth shipping process for your eCommerce business Here we go: 1. Check product before packing With multiple orders to process, there are more chances of them getting goofed. So, make sure the correct products are procured and packed. Because, packing and delivering a wrong product to the customer will simply annoy them, who in turn, may spread a bad word-of-mouth about your brand. And, not to forget, those customers will never return to your site. What can you do? An inventory management system in place will ensure you can always allocate the correct product with order, which can then be packed and shipped to your customers. Another advantage of such software, it will keep inventory levels in sync across all your selling channels whenever you make sale. 2. Automate print, and labeling Incorrect shipping labels leads to an incorrect delivery, which in turn, can results to waste of time, effort and cost. This is considered to be one of the costliest shipping mistake, yet, many retailers overlook the importance of a printing labels. Ensure you pay close attention to every label that is printed and attached to the correct product, every time. What can you do? Adopting an order management software solution will help you automate your packing and shipping labels. Bringing all orders at one place, such system will allow you create and print multiple shipping labels in a click , which eliminates the risk of manual error and time waste. 3. Choose an competitive shipping solution Shipping companies differ from the each other in their pricing and quality of service, hence, many retailers find it difficult to settle with the best one. Moreover, sticking to a single shipping service can be risky, as it can lead to more costs and delays in order fulfillment. However, having an easy access to multiple shipping options, can help you choose the best ones as per the product dimensions and delivery requirement requested by your customers. What can you do? Implementing a shipping management system will help you always ship orders using the most effective and reasonable shipping services having centers across the globe. Instead of spending hours and still be confused about your choice, why not adopt such system that is already well-integrated with leading carriers that can help you connect and fulfill your customers orders effectively. 4. Have a real-time system to track shipment Last, but not the least- not keeping your customer’s in loop can frustrate them, and in case of delay in delivery they will never shop from you. Ensure your shipping service allows you real-time shipping updates, which in turn, can then provide it to your customers. Also, if there is any delay-informing your customers is way better than just keeping them in the dark. What can you do? Automating your order fulfillment service you can gain access with leading shipping solution like AfterShip that will allow you shipping updated in real-time. This way, you can take instant decisions and overcome the biggest mistake of not fulfilling your customer's order in time. Wrapping up It is difficult to eliminate shipping errors, however, practicing the above steps can surely help you lessen them down :)
3 Comments
11/7/2015 09:50:57 pm
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11/19/2017 02:47:31 am
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