Do you have one in place?
Modern shoppers expect a complete control when placing an order, accepting deliveries, and dealing with returns. And, if you are unable to fulfill any of your customer's demand, they'll immediately jump to one of your competitors that allows them to do so.
Lately, successful order management system are offering retailers a centralized solution, so that customers can make, receive, and return orders from any channels they want.
An order management system allows a centralized hub from where you can:
Access any order, anytime
Having an ability to manage orders from customer's point of view, will help you gain a perfect omnichannel solution in place. Using an order management system you can accept and access any of your customer's orders and process them as per their priorities, from the place you are. Also, most of these systems allow real-time alerts whenever an order arrives. This way, you can proactively fulfill your customers orders as per their demands.
With an ability to gain complete control over orders will help you unify customer experiences. For instance, if you have already shipped the customer's order and the customer contacts you for it's delivery to another address, how will you manage it? In such cases, order management system will allow you instantly track order status in real-time and immediately coordinate with the right person, ensuring you don't miss out any chances in offering your customers with the best omnichannel shopping experiences.
Also, having real-time visibility of product performance, you can predict what is in demand and sufficiently stock them to fulfill customer's demand, always!
Allowing an ability to connect every channels and fulfillment options under one roof, business owners can synchronize orders and offer delivery according to customer's choices. Accommodating the buy anywhere, fulfill anywhere, and return anywhere module, these systems prove to be an ideal solution to address any of our customer's demand, at ease.
Easy 3rd party integration
Most of the order management tools offer easy integration with 3rd party services that could help you offer your customers with more flexible and omnichannel fulfillment options, that they would like.
Gaining real-time insights of all channels and fulfillment positions, you can make use of your resources in the best possible ways- reducing manpower costs and utilizing it to provide new customer experiences, which will create a buzz among shoppers as well as increase revenue for your business.