One of the major aspects for all retail businesses, is to procure products and supply them to their end-customers. And, with the increasing popularity and growth of retail industry (including e-commerce) has automatically proved to be a boon for most of the shipping providers, too.
Before the advent of technology and cloud-based software solutions, most of the retailers survived on their own distribution centers, when products were procured and supplied to customers in bulk. This old model was popular and successful for a decade, however in the year 2000, with the immense popularity of internet shopping, many retailers were forced to have a presence online to cut-throat competition among various e-commerce brands. But ,at the same time, apart from being competitive with the product pricing they needed to focus on the speed and quality of the product delivery too. This is when, shipping companies were forced to come up with a new distribution model that would allow procure items in bulk and then break down silos, so that each customer’s order can be fulfilled by SKU. However, this required a real time inventory management software solution in place to gain visibility of all your products in real-time.
With the advent of internet shopping and the help of technology, fueled the logistics boom at exponential rates across the globe. How?
Key retail operations that are allowing shipping companies to grow:
1- Product delivery at customer’s doorstep
Internet shopping has initially captured the hearts of shopaholics by allowing them an ability to purchase for their favorite brands over the web and receive its delivery at their own convenience. This created a buzz in the online world, but at the same time retailers had to increase its supply chain, which automatically enforced shipping companies to expand their services and reach to almost any customer, anywhere.
2- Omnichannel delivery experience
As and when technology evolved, customer’s demand was ever-changing and they now prefer brands that allow them with flexible delivery options. Modern customers now expect that retailers should allow them to receive product delivery in every possibility they can- that includes Same-day-delivery, Next-day-delivery, Fixed-day- delivery. With customer’s ever-changing demands with their product delivery, automatically forced shipping companies to upgrade their supply chain method, which in turn allowed them to grow by helping retailers to provide their customers with product delivery as per their requirements.
According to 2014 Retail Outlook Survey by KPMG LLP- 70% of retail executives have adopted omnichannel strategies to respond to today’s online and mobile consumer. Therefore, shipping companies who are assisting retailers to provide their customers with the most seamless omnichannel delivery experiences- are gaining a huge advantage over other companies in the shipping industry.
3- Increase in retail sales
A report by eMarketer, the estimated total retail sales is expected to grow by 5.5% to reach $28.300 trillion.
While the above projections are encouraging for the shipping companies, it's important they upgrade to a more-robust and consistent supply chain and logistics mechanism. And, the easy availability and use of shipping management software, has surely changed the way shipping companies co-ordinate with retailers, following smooth supply chain processes.
The basic motto for every online retail store owner is to fulfill their consumers needs. Driving traffic to the site is not the only goal for an online retail store owner. To offer an utmost customer satisfaction should be your main aim in order to boost your webstore’s sales. You may receive hundreds and thousands of orders per day through your marketing strategy, but if you do not ensure a proper customer support, around 75% of those orders end up for a cancellation.
A customer is always concerned about his/her order, from the time the order is placed until received in hand. Thus, it is very crucial for any online retail store owner to be proactive than to be reactive.
Take a look at the top 5 steps to minimize order cancellation and be sure to address them before you have to deal with them.
You receive many orders in your sites through multiple ways, so when an order is received in your store, an order confirmation call or an email will ensure the customer that the order has been placed successfully and will be processed. Many web store overlook the importance of an order confirmation call or email to their customers. If you do not interact with your customers after an order is placed and simply process the order, they would be clueless about the order. This will lead to an annoyed customer, who in turn may end up for a cancellation, even if your were going to deliver the product as per the turnaround time mentioned in your site.
Delay in shipment and delivery
Many times it happens that after an order is placed, your realize your inventory is out of stock and may lead to a late shipment and delivery. This will surely frustrate your customer, hence it is very important for your customer support team to inform the customer and explain him/her the scenario, because with no customer interaction in such cases will lead to order cancellation and you may lose a customer forever. To avoid stock issues, it is essential for you to invest in an inventory management software like Orderhive, which will help you manage all your inventory woes like never before.
Deliver the product at the right place
Ensure products are delivered to the correct landmark. It may happen that the customer may have accidentally entered a wrong delivery address or requires a change in delivery address. These details should be well updated and confirmed before shipping, because if the product is sent to the wrong address, the customer will get annoyed and refuse accepting the product, which in turn leads to an order cancellation. Hence, it is very essential for you to integrate your store with an ecommerce software solution like Orderhive, that will help you manage all your back-end operations easily.
Accurate shipment status
Ecommerce sites often provide a shipment tracking link to their customers in email. Ever order something and have it arrive before the site was updated to show it was delivered? That’s not good for your site. People are always nervous about their online orders. The thinking is, “They have my money, but I don’t have a product, yet,” which in turn will cancel the order. Therefore ensure that you indulge with a proper shipping management software like Orderhive, that allows you to integrate with leading shipping carriers that will allow you to manage your logistics in a very organized way and keeps your customers relaxed by making sure your site provides accurate and timely updates on orders.
Check product before shipping
As per an ecommerce study on order cancellation ratio, it is seen that maximum orders have been cancelled due to wrong product or empty package delivered. Hence, it is important to indulge with a proper order fulfillment software that will ensure each and every product is checked well and then packed and shipped to the customer. Leading software solution like Orderhive, offers a complete solution to your order fulfillment challenges, as it allows you to integrate with leading carriers and allows you to manage all your inventory, orders, shipping and customers in real-time, all from a single integrated screen.
To know more, visit www.orderhive.com or call us at +91-79-65445102.
When a retailer does not meet their customer's expectations, it creates a wide gap between the store and the customers, leading to customer dissatisfaction. The results can be awful for the web store owners. The web store owners then losses loyal customers, leading to more expense in order to attract new customer base and decreasing profit. Instead, it becomes more cheaper to invest in a customer satisfaction programme rather than losing a longterm customer relationship.
To improve customer satisfaction, online retailers focus on customer satisfaction startergies like developing a beautiful store, product innovations, allowing flexibility in shopping experience. No doubt, all of these factors are important, but one area that frequently gets overlooked is shipping management. The lack of shipping management has long been a nightmare for many online retailers.
Are you facing the same order fulfillment challenges? Orderhive completly integrated shipping and order management can help you streamline your back-end processes, enhance customer satisfaction and increase revenue to your bottom line.
How can real-time shipment tracking prevent customer disatisfaction?
Orderhive is integrated with leading carriers that includes Aftership, Fedex and many more to be introduced in the near future. Once integrated, this will allow you to easily manage all your shipping process and provide real-time shipment tracking to customers until product delivered. It is very essential to keep the customer in loop in an order fulfillment process, but if your carrier fails to provide real-time shipment tracking informations, it may lead to a frustrated customer and will be difficult to make up the damage to your reputation for that customer.
Benifits of real-time shipment tracking to boost customers satisfaction
Many carriers offer shipment tracking informations by which your customers can track the exact location of their shipment in real-time. This will keep your customer in loop allowing them to know where their product is, in turn leads to a happy customer and you will be happier with added revenue.
If you ship expensive or high-risk packages to your high-end customers, they will always be worried until the package is delivered to them safely. With real-time tracking shipment the will rest easy knowing their package moment and contact the carrier if required.
Many carriers continue the same operations over and over again, instead look for an innovative carriers offering real-time shipment tracking ways to speed up time consuming delivery process altogether. Every time you find new innovative ideas to boost customer satisfaction, your business is developing a tangible competitive advantage.
Many retailers suffer an enormous amount of customer calls wanting to know where their shipment and packages are at any given time. Attending these calls are more time-cosuming and may incurr a significant operating cost for some retailers. By allowing customers with real-time shipment tracking facility, you now only increase customer satisfaction by also your business can reduce time and money spent over the hassle of attending frustrated customer calls.
Customers are the soul of your business, hence keeping your customers in loop, from the time the order is placed until it is safely delivered, will not only keep them happy but also make for a repeat customer and spread a good word about your webstore. This will attract new customer base and more profit.
Drop shipping business is relatively a different type of selling system used by many online retailers that do not have a physical storage facility to hold inventory. This is a product delivery method in which the seller accepts the payment for an order, but the customer directly receives the product from the supplier.
What is Drop shipping?
Drop shipping is a simple concept of selling a product. When an order is placed by a customer, the retailer passes on the customers order information to the wholesaler or supplier who then packages and ship the product to the customer. This method minimizes the risk for you, as a retailer, because you don't need to purchase the product until it is sold. Suppliers take care of the warehousing, packing, and shipping products, saving you a great deal of money.
How does it work?
Drop shipping method is acted by the supplier, retailer and the consumer. In the traditional business design, the retailers will order products from the supplier or manufacturer and is obliged to stock products in the warehouse. The retailer then has the function to promote and advertise the product and when another retailer or an end user orders from it, it gets its supply from its own inventory. In drop shipping the supplier has the function to create the product and store it for itself. The retailer does not have to get the product from the supplier or the manufacturer but is focused only in the marketing strategy and advertising of the product.
Here are the steps involved in drop shipping:
If you are a retailer with no upfront cost in turn allows you make more profit. With this method there is no need to have an in-house order management and inventory management system, nor you need to pay for the inventory upfront- if the product doesn't sell, you never have to buy it. Also, no packing, labeling and shipping cost applied, not there is a need to built a shipping management system. You purchase products at wholesale price and set your own retail price.
Whether you looking to expand your retail business over the internet or just looking for supplemental income, dropshipping business can be for you.
Cloud-based software is need of the hour; many growing retailers find it difficult to juggle between many spreadsheets and systems to manage their data related to inventory and order processes. The amount of time spent on administration work can prove to be very expensive for startup retailers, resulting in wastage of time and other key resources. Software-as-a-service is proving to be cheap, and has helped to transform how retailers manage their back-end functions.
Top Reasons to adopt cloud-based software for your business
Low cost: Cloud-based applications don't require the deployment of a large infrastructure at the client's location, which eliminates and reduces the upfront costs or deploying resources on a large scale. Everything is accessible from a web browser; your data is extremely safe.
Ease of Integration: Cloud software can seamlessly integrate with multiple channels with the help of API, third party apps opens up plethora of options to streamline their business processes. Order and inventory management system like Orderhive can help growing retailers to manage their multi-channel selling and save their resources to great extent.
Allot Multi-user logins: You can create multi-logins for your team members easily, authorize and restrict them to only use certain features of the software, which helps in delegating the tasks effortlessly.
Access your data 24*7: SaaS applications allow you to access your data, all you need is an internet connection to get you going. Users can easily access the software on-the-go.
Setup takes only few minutes: Cloud software’s setup can help the user to be up and running with the tool within no time, with system like Orderhive, you can import your data, and start managing your inventory and orders quickly. With extensive instructions and guides, it makes even easier for users to get comfortable with the tool.
There are many more reasons as to why retailers should opt for a cloud-software to manage their orders and inventory, especially small retailers to keep pace with growing competition have to constantly come up with new tools which help them to work more efficiently, it becomes difficult for startups to invest in IT infrastructure. The biggest pain point for retailers, manufacturers and brands at large is to manage inventory, if retailers want to sell on different channels, they need to be sure of their system as to how it will be updated in real-time to reduce stock-outs and fulfillment issues.
Cloud-software allows retailers to keep a track of inventory in real-time, thus they can easily eliminate dead stock and stock-outs hassle. Creating and processing orders is also one area where the retailers has to devote time and resources to minimize errors, for efficient order management, cloud software will allow syncing orders and also streamline shipping management process. Major order and inventory management system have integrated their tool with shipping carriers which helps in creating automated shipping labels, tracking shipment route in real-time and many more functions.
Orderhive, the ultimate cloud-based order and inventory management system provides access of leading third party apps to retailers which will help their business grow at a faster pace.
Conventional way of managing shipping activities often lack real-time tracking and information. In this 21st century that we exist, the advancement of technology has provided superior option for online retailers to manage and improve their shipping process more efficiently. To gain a competitive advantage in the rising market, it is important for every retailer to utilize shipping management software based on the company’s specific needs. Shipping software will streamline your order process and deliver products to your customer as per the stipulated time. This feature will enhance your productivity and competitiveness through systematic planning and management of shipping activities.
There is no need to hire a customer service experts or spend the time yourself to deliver shipment notification anymore as Orderhive, a multi-channel inventory and order management system now integrates with shipping software, Aftership. Aftership aids online retailers by tracking their problems and reports immediately to them as well as their customers.
Key features of Orderhive’s Aftership integration:
ü Track all your shipments from a single integrated platform
ü Sends notification to customer when in transit, out for delivery, delivered
ü Easily find shipments are delivered in time through real-time and reduce enquiries about order status.
ü With real-time tracking in place, customer inquiries regarding shipment are handled more quickly and efficiently.
One of biggest cost and challenge for many online retailers is shipping process. Aftership shipping software will help them get orders out to their customers in a very cost-effective and timely manner that is crucial for success. Aftership supports more than 100 carriers worldwide, including UPS, FedEx, DHL, Aramex, TNT and many more.
No matter how small or large your retail store may be, Aftership shipping software can fit into your overall plan. This means that instead of taking the pain to manually keep track of shipping process, you will be able to view the overall process in a single screen. Detailed reports and analysis can be viewed in real-time, making it easy to improve the entire shipping lifecycle.
Aftership shipping software solution will give your ample of free time to adjust and manage other aspects of your business. Not only this, you will also reduce cost and errors since the software works to minimize any shipment issue that may arise. Moreover, since you will able to view the most accurate data in real-time you will have the ability to spot issues that may arise and avoid them. Aftership is designed to make your shipping management the best it can be. Do not make the mistake of ignoring what they can do for you.
OpenXcell takes charge into MultiChannel Inventory & Order Management Industry -- Introduces Orderhive!
Order and inventory management for small-medium companies holds great business potential and Orderhive from Openxcell stands out as an efficient and cost effective option. Read more!
Multi channel order management and multi channel inventory management has always been challenge for ecommerce companies to handle. Varying product specification, sizes and availability has also contributed to this factor. While large scale companies have been able to govern inventory and multi level inventory with in-house software and advanced MIS systems; small and medium companies have been looking for something cost effective and scalable with respect to their businesses. Looking into this potential market, Openxcell has come out with a cloud based inventory management software for multi channel inventory and order management called Orderhive.
Orderhive allows small medium businesses to automate their inventory requirements and stock levels and gives complete freedom from all the hassles in multichannel inventory management. Merchants can sync their ecommerce framework such as magento, ebay, cs-cart, amazon etc. with the system. Hence, all the contacts and data stored in the ecommerce system can be synced and that brings a lot of ease. Orderhive also integrates with tally and fedex for easy shipping and accounting services. Everything is done on its simple dashboard which is extremely user friendly and easy to use.
Being an effective order management system, Orderhive pays close attention to efficient reporting and analytics. Merchants can easily generate systematic report of purchase and sales, keep track of the returns and also forecast the sales for future. Along with analytics the software is also great with contact management and shipping management too. Merchants can manage suppliers and customer profiles with ease. One can also add new products from new suppliers to the catalogue without any hassle. Orderhive also provides efficient supply chain management by creating an improved shipping workflow. Made in tune with today’s ecommerce demands, the software also supports partial fulfillment of orders too.
Order and inventory management for small-medium companies’ holds great business potential and Orderhive from Openxcell stands out as an efficient and cost effective option.
In this fast-changing world of eCommerce, it is sometimes hard for online retailers to cope up with shipping orders to customers. Fortunately, order fulfillment providers like Orderhive are there to guide and help small and medium online retailers in understanding online shopping needs.
When you are handling your own order management system, there are many steps between receiving an order and delivering the products to your high-end customers. Whether it is tracking inventory management or tracking shipments, choosing on a correct shipping service or printing shipping labels, generating invoices, or even implementing drop shipments or order end-to-end fulfillment service, Orderhive has your back with advance eCommerce software.
Orderhive, a professional fulfillment service in India handles your orders from start to end. Using Orderhive, orders will be automatically packed and shipped by your specifications to your customers. This will make for a total solution to all your shipping challenge.
Let me explain you the benefits of shipping management Orderhive offers.
Free up your time to concentrate on important business tasks: The important aspect of every online retailer is to increase customer database and generate revenue considerably. Orderhive shipping management software automates your orders out to your high-end customer allowing you a clear visibility of the entire process in real-time. Hence, this leaves you with ample of time to concentrate on what is most important: market your website and sell more products.
Integration with leading carriers: Orderhive integrates with leading carriers that include FedEx in turn makes easy to print shipping labels and sync tracking information to your online sales channels with just a click and the same is notified to your customer through e-mail.
Cost effective: If you think your old shipping process is costing your more and not efficient, then Orderhive shipping management system will make for a best and reliable solution to your shipping needs. Integrated with leading carriers like FedEx, Orderhive ensures that the shipping cost is reduced by half and even more efficient.
Manage partial fulfillment of orders: Partial order fulfillment is a common scenario for many eCommerce retailers, if due to any reason you are unable to ship complete order, you can manage spilt shipments as needed. Easily update your buyers with shipping information and send tracking alerts in real-time.
Boost your customer loyalty: Customer whose needs are completely satisfied becomes a repeat customer who recommends your business to others – and that is exactly what you want. Orderhive helps you enhances your logistics with fully integrated shipping processes that in turn will result in faster delivery of orders to your end customer.
Orderhive is must-have software for any online retailer to maintain smooth order processing and good customer relations!
Visit www.orderhive.com and grab a 30-day free trial!
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