Today, customers prefer to shop from brands that allow them an omnichannel shopping experiences. This means, you'll need a system that offers an ability to easily identify, track, modify, and process tasks of virtually any type of orders.
Do you have one in place?
Modern shoppers expect a complete control when placing an order, accepting deliveries, and dealing with returns. And, if you are unable to fulfill any of your customer's demand, they'll immediately jump to one of your competitors that allows them to do so.
Lately, successful order management system are offering retailers a centralized solution, so that customers can make, receive, and return orders from any channels they want.
In what way or manner can an order management system help you meet customer's demand?
An order management system allows a centralized hub from where you can:
Access any order, anytime
Having an ability to manage orders from customer's point of view, will help you gain a perfect omnichannel solution in place. Using an order management system you can accept and access any of your customer's orders and process them as per their priorities, from the place you are. Also, most of these systems allow real-time alerts whenever an order arrives. This way, you can proactively fulfill your customers orders as per their demands.
With an ability to gain complete control over orders will help you unify customer experiences. For instance, if you have already shipped the customer's order and the customer contacts you for it's delivery to another address, how will you manage it? In such cases, order management system will allow you instantly track order status in real-time and immediately coordinate with the right person, ensuring you don't miss out any chances in offering your customers with the best omnichannel shopping experiences.
Also, having real-time visibility of product performance, you can predict what is in demand and sufficiently stock them to fulfill customer's demand, always!
Allowing an ability to connect every channels and fulfillment options under one roof, business owners can synchronize orders and offer delivery according to customer's choices. Accommodating the buy anywhere, fulfill anywhere, and return anywhere module, these systems prove to be an ideal solution to address any of our customer's demand, at ease.
Easy 3rd party integration
Most of the order management tools offer easy integration with 3rd party services that could help you offer your customers with more flexible and omnichannel fulfillment options, that they would like.
Gaining real-time insights of all channels and fulfillment positions, you can make use of your resources in the best possible ways- reducing manpower costs and utilizing it to provide new customer experiences, which will create a buzz among shoppers as well as increase revenue for your business.
Business that provide products to people in return of monetary will know the importance of the managing the warehouse correctly. Despite knowing the fact, many business owners or warehouse managers often settle for a simplistic program such as Excel, spreadsheets, Word documents to manage warehouse inventory. There are benefits of using these programs for specific tasks, however they fail to add efficiency, accuracy, and quality control to the process.
From the art of movement and storage of inventory throughout the warehouse, to monitoring the progress of products through the warehouse - how can you manage your warehouse better?
Below are some tips and tricks that you need to keep in mind as you assess your current tactics and implement changes in your warehouse management practices:
1 – Organize the storage space
Whether you have a single or multiple warehouses - organizing the area, is the foremost thing you should consider for a better warehouse management. Ensure you organize the storage location by creating signage that will make it easy to track inventory. The best idea is to group similar inventory in the same area, and store best-selling products in easy-to-access locations (near the entrance) to quickly spot and account for inventory products, as well as improve fulfilment efficiency.
2 – Adopt labelling method
It becomes very important to quickly procure products from the warehouse and fulfil the customer order as soon as possible. Apart from creating signage, it becomes quick and easy to spot for products that have a printed label which defines the products specification. Adopting labelling method for the products in your warehouse, your staff can immediately trace the product in a glance and send it for fulfilment on-the-fly.
3 – Implement barcoding technology
Tracking your warehouse inventory manually increases paper costs and the risk of inaccurate inventory levels. If you are still using spreadsheets to track your warehouse inventory, it's time to change. Implement an automated inventory management system such as barcode scanner that will not only make it easy to track your inventory, but also reduces the number of human errors when processing inventory data, leading to greater accuracy all around.
4 – Create unique relationship with suppliers
You may have to deal with a number of suppliers to procure product in order to keep your business running. Hence, maintaining good relationship with your suppliers are just as important as your relationships with your customers. The best way is to frequently have an informal chat or call your suppliers on special occasions. By doing this, it will not only build stronger relationships but also reduce inventory costs and help you fulfill orders effectively.
5 – Always keep your staff in loop
With so many phases involved in warehouse management, you cannot improve inventory accuracy on your own. Hence, you'll hire employees for managing your warehouse. Ensure your warehouse staff are sound with the inventory management best practices that you follow. Apart from that, perform tanning programs to train your staff with the latest technology so you can adopt modern systems to manage your warehouse effectively better.
Implementing the above tips and tricks in your warehouse management will result to an increased cash flow, efficiency, and customer satisfaction, all at a reduced expense.
If you are running an online store or any business that is into buying and selling of product/services - I'm sure you are under a lot of pressure to perform back-end tasks efficiently and cut costs while increase revenue. Unlike traditional retailing, ecommerce industry have many obstacles and multiple potential points of failure.
Right from the moment an order is placed online to when it is sent for process, packed and dispatched - every step must be handled efficiently, most important, cost-effectively.
To fulfill those requirements many retailers end up purchasing costly complex software, and installing these can be time-consuming. And, if you spend more time and resources on administering processes and technology that are not user-friendly, then are not focusing on innovation and strategy.
Orderhive an effective solution for back-end operations
Automation can help you reduce time-consuming administration and easy back-end tasks. Orderhive - a multi-channel ecommerce system solution will offer you tools, technologies and interface to manage complex business processes that will automatically boost competitive advantage as well as improve a retailer's ecommerce presence as their business grows.
Why use Orderhive?
1- Cloud-based solution
Orderhive - a cloud-based ecommerce software solution allow retailers to access their store and make changes from anywhere, anytime. Instead of being tied to a local software or server, any desktop or android device can be granted access to the software, allowing changes to be made on the fly. Orderhive offers retailers an unlimited storage capacity that eliminates the need of purchasing a new hardware.
2- Multi-channel management capabilities
Most ecommerce companies today are adopting multi-channel strategy that allows them a chance to expand their offering in the national market as well as across the globe without the need of having a physical store. But, many of them fail to truly engage their customers just because they do not have the correct ecommerce solution that allow multi-channel management capabilities. Implementing Orderhive you can sync multiple store's data (that includes customers, orders, inventory, suppliers) into a single easy-to-use dashboard. This way you eliminate the need of logging into different sales channel individually and risk of errors that directly hits the bottom line of the business.
3- Leading integration synchronization
Your online store will require solutions to manage backend operations as and when your business grows. This can include a customer relationship management, shipping, payment, or any other system integration that will help you make a valuable use of your resources. However, integrating such solution requires hardcoding and is time-taking which may require a need to hire technical experts. Orderhive is well-connected to leading solutions and integrating your stores with Orderhive, you automatically enjoy those solutions eliminating the need of being technical know-how. Their solutions include shipping, CRM, shopping carts, as well as marketplaces.
4- Additional integrations at extra cost
There are many ecommerce solutions out in the market that offer integration with leading solutions, but limit users for the same. So, when you business grows and you realize that you need a tool to manage shipping cost (just giving an example), and just because your solution provider does not allow you to do so - you'll have purchase that tool. This way you increase the administration cost as well as effort to manage it separately. But, this is not the case when using Orderhive. Playing nice with major ecommerce solutions Orderhive allow users a standalone system, however for any additional integration user can opt for Orderhive's customization service which we would cover in the last point of this article.
5- Inventory and order management system
Managing products across multiple suppliers and sales channels is a challenge with no proper multi-channel ecommerce solution in place. Orderhive's intuitive inventory management tools help retailers to easily synchronize and optimize their inventory assortment to every online store and marketplace from one centralized system. Also, it's order management system offer tools that allow retailers to manage every aspect of the ecommerce order management process. You can create, edit and manage orders in real-time across every online store, marketplace, shopping carts, and other sources, ensuring good customer experience and satisfaction.
6- Request customization as per your business needs
Ecommerce solution providers that limit retailers from integrating with required solution as an when business grows is of no use. Every retailer would like to grow when opportunity knocks their door, however just because their solution provider does not offer them an integration as per the requirement - they feel helpless.
Orderhive offers customization services that allow retailers to work with skillful ecommerce developers who will be glad to listen and understand their business needs, analyze and suggest the best cost-effective solutions to fix those needs, at an additional cost. This also includes rich features like third party integration, dedicated technical resources, Amazon servers, knowledgeable software training sessions and much more. To know more about Orderhive's customization service please call on +1-888-878-5538 or email at email@example.com
Whether you are new to the ecommerce industry or looking for a better option, don't worry! Orderhive's support team will help you end your search, sharing some useful tips to manage your back-end operation and sell stress-free using Orderhive.
With the sudden rise of e-commerce more and more businesses and individuals are looking to use internet as an alternate or in some cases a primary source of income.
Today, billions of people use internet and knowing this, many are taking an advantage of selling products and services online. So, if you are one of those who is planning to make a presence online then there are few things you need to keep in mind before making any financial or time investing into selling online.
What you need to know?
1 - Research and try to select a non-competitive product
Today, with hundreds and thousands of businesses and individuals selling products/services online will make it difficult for you survive the competition if you choose products/services that are common. Some of the most common sold products sold online include apparel and electronics. With many retailers selling the same products online, its beneficial only if you take time to research well and select unique products to get a competitive advantage of selling them online.
Non-competitive product category includes automotive, furniture, baby supplies, pet care and more.
2 - Test them selling on small scales
Once you have confirmed your products/services, it always suggested to test them on small scales instead of directly jumping on a large scale. Target low-commitment platforms - like flea-market, exhibitions, pop-up store. This way you will understand:
a - What is your target audience?
b - How much are they willing to pay? Experiment different price range.
c - How is customer satisfied? That includes from the time they order until they receive it.
This way you can analyze and make better decisions in your product offerings and fulfillment process before you start selling online.
3 - Plan your budget
Planning your budget is an important factor to be considered before jumping into the world of online selling. If you plan to sell online, just building a website is not enough! You need to consider branding – how will your customers find you? How will you attract them to buy your products/services? So, if you are really serious of making a fortune out of your online business, you will need to budget at-least 1/4th of your investment to build your ecommerce store for promoting your site, product/services.
4 - Create and give a name to your website
It is incredibly important to create and name your website as to help it stand out from the crowd - both from a marketing perspective, and from an SEO perspective. If you don't have a designer to develop your website hire one to create it for you.
Spend time and work jointly with your designer to build your website. Emphasize more on your products or services that you wish to offer your customers and make navigations easy for them to buy. Avoid flashy website and keep it simple, informative and easy-to-use.
Once you create your website, select a name that is short, simple and unique. If you are confused of what to name your website then the best way is to research and discover what names are being used by your competitors and try to come up with a name that is different which reflects your niche and the type of products you're selling, without your business name being too similar to your competitors.
5 - Abide security for your site and customers
Today, shoppers find it safe shopping online. Hail to the world of technology, that have led to the safe online shopping. SSL(Secure Sockets Layer) is the most common technology used by many website owners. These kind of technologies protect and encrypt customers personal information that are used on your website - that includes name, address, credit card details, etc.
So, purchase a certificate verifying your website and abide security like SSL for your site and customers safety.
6 - Know your suppliers
Once have a clear idea about your front-end requirements, you need to know about your back-end requirements before you get your store up and running. Getting your website live, you'll start receiving orders and hence it your duty to plan your fulfillment in advance. You don't want to miss an order just because you don't have the products in stock. So, it becomes important for you to build a link of suppliers dealing with your products and services. Research and make a list of suppliers, know them well and ensure that they would be available when you require them.
7 - Choose an ecommerce software for behind the scenes
Once you have website up and running, the way you handle customers will have a major impact on customers perception - turn a one-off sale into repeat business. Today, there are many automated ecommerce software solutions available in the market. A complete ecommerce inventory and order management system solution can deliver speed and efficiency to the order fulfillment process and link up the different people in your firm who might be handling the order. Not all software available in the market are genuine, so know your business needs and take time while you research for an ecommerce software that will best suit your site.
8 - Consider apps for marketing and social media
It's of no use selling online if no one knows about it. Online marketing such as search-engine optimization, pay-per click, e-newsletter, blogs, social media, will get potential customers to your site. There are many free and paid marketing and social media apps that you should invest for your site which will help you know your visitor's response in real-time, so you can refine your marketing further.
9 - Consider a live chat support
A shopper who visits your website, will look-up for the products/services they intend to purchase. This is a stage where they may need assistance and if they do not get the information they are looking for, they will immediately leave your site for one of your competitor. So, it is very helpful to consider a live chat support functionality for your site to avoid situations that directly hits the bottom line of the business. Having a live chat support will automatically track visitor's behavior in real-time. This way you can offer great suggestion and promotions on-the-go, encouraging them to shop from your site "right now!"
With a correct approach, you will need only a handful of tips listed above to make selling online successful!
Have you ever come across a situation when you landed up at a supermarket and the cashier had to log all your shopping cart content, then look up for the price for each item in the binder, update the stock remaining in the store and then finally tally your bill. Would you ever go back to the store?
Managing online store is no much different. In this world of technology, unmanageable and inefficient manual processes continue to plague the retail and eComm industries, and specifically their stock management system.
Importing products from a single warehouse is time-consuming task. And if you maintain your own warehouse, you have to manage the fulfillment process as well as track inventory updates to be in sync with your online store. But in the end all these resources distract from the bottom line.
Instead, online retailers should indulge with an all-in-one online order and inventory management software that can easily help you manage and automate all those process associated with inventory management. This will help reduce error potential that can cause hindrance in process, communication and in meeting your high-end customers experience.
Below are the top 5 practices that are critical components of an all-in one eComm management system. These will help you simplify and streamline your inventory management.
With the ability to track your inventory levels and manage product threshold limits to make sure products are removed from your site when these limits are reached, provides an immense relief in mind knowing there will be no more out-of-stocks and cancelled orders scenarios. Therefore, indulge with an appropriate inventory management software that offers an ability to select primary warehouse for fulfillment if you have too many suppliers or warehouse with the same product line.
The process of getting products from your suppliers to your online store can be time-consuming and onerous. This also results to missing data, heading are mislabeled and other error prone scenarios. Indulging with an appropriate system that can connect to any of your suppliers, import and correct all product data allowing you to publish it to your store without having to do anything manually is a real time-saver, especially for online retailers managing multiple suppliers and stores.
Integrate with an inventory tracking system
The best way to overcome inventory challenges is to integrate with an inventory management system that allows you snapshots of your total inventory for every supplier that includes, the number of products, what's up on the site, what's not on the site, blocked inventory, available inventory- all in real-time can have tremendous value. This way you avoid the hassle of maintaining spreadsheets for review.
Order management system integration
It is always recommended to sync your inventory and order management system to make sure your orders are fulfilled and customer satisfaction exceeded. Therefore, it is suggested to invest in an all in one online order and inventory management software which will simplify your inventory and order management flow like never before!
Always remember having a system that can provide automation is through where all your efficiency and ROI gains come from. Hence, your system should have the ability to update inventory in real-time when an order is fulfilled as well as manage catalogues automatically. The more you get rid of manual process, the more you can reduce your management cost and reallocate resources to more strategic tasks.
The caliber to accurately manage your inventory is a key to providing inimitable service to customers, efficiently utilizing resources, and maximizing profits. With the increasing demand of online shopping, it is important to have an edge over your competitors. Using modern software to manage your inventory challenges will ensure you assign more time, capital and resources to growing your eComm store.
Useful Tip: For growing a successful eComm store, it is always recommended to utilize less and smart effort on management tasks, and more time towards expanding your business.
Order fulfillment plays an integral part in supply chain management and is considered to be an important business process. Although, this process differs from business to business, there are a number of disparities of fulfillment services. Right from shipping products to customers to more sophisticated movements of products through a manufacturer's supply chain, the order fulfillment can determine how well you satisfy and retain your customers.
In this tech-oriented world that we live in, it is recommended for every online retail business integrate with a modern order fulfillment service company.
Amazon has created one of the most advanced fulfilment networks in the world, and your business can now benefit from their expertise. With fulfilment by Amazon, you store your products in Amazon’s fulfillment centers, and when your orders arrive they directly pick, pack and deliver them as well as provide customer service and returns handling.
No matter what size your business, Amazon offer a multi-channel selling capabilities and allows you to grow globally.
Apart, from Amazon, there are many order fulfillment service company like 3p Logistics, Shipwire, Webgistix, eFulfillmentService and many more. Some companies have a complex fulfillment method, hence it is very crucial for you to opt for the correct order fulfillment service company that allows complete advance fulfillment capabilities align to your business needs.
Below, I present you with some useful tips as what to look in a modern order fulfillment service company:
Look for a provider that has an ability to adapt your industry
Order fulfillment process differs from provider to provider, hence the basic thing that you would look for in an advanced order fulfillment service company is it should have an ability to adapt to your type of merchandise.
Inventory plays an important role in fulfillment process. Thus you should be aware of the what tools and methods does the fulfillment company integrate to manage and report on inventory, and do they provide real-time updates on products availability levels.
Have a secure space
Your inventory after all, is a biggest asset. Hence, you want your materials to be protected in a good fulfillment warehouse.
A good fulfillment company should be able to describe on how they keep their space secure. This way you can be confident that your products will be protected. Hence, it always suggested to opt for service provider that has an advanced experienced staff who will handle your products with proper care.
Check pick-error rates
No matter what steps you take to avoid fulfillment errors, mistakes will still happen. When selecting an advanced order fulfilment business management software, ask about the error-rate and their process for remedying the situation. For example:
a) Do they issue UPS call tags to collect the wrong item and pay to ship a replacement item?
b) Will they ship the replacement item at a faster rate to compensate the customer?
Location of the provider
Location plays an important role in fulfillment provider selection process. Therefore, finding a fulfillment provider that is close by is more important to some. Also, finding a provider that aligns well in terms of the flow of your goods from source to end consumer will offer the most significant cost and shipping time benefits for your company and your customers.
Easy-to-manage online fulfillment options
Monitoring your inventory levels and activities of your sales experts can give you the information you need to check your business performance. Therefore, an advanced fulfillment service that provides online order management and monitoring will give you the up-to-date information you need, whenever you want to look at it.
Make Sure they are more than just talk in terms of technology
Leveraging technology to eliminate the chance of human error is very important in warehouse management. While selecting a fulfillment provider you will want to make sure the company you choose is on a solid technology foundation. Picking and shipping errors can be reduced efficiently by using bar code and other warehouse software. And equally important is the integration technology and reporting mechanisms. So need to make sure they are open to the following functions:
a) Can they integrate easily with your shopping cart?
b) Do they have detailed and customized reports for you to use?
c) Is all of this available on a real-time basis?
Many companies will tell you that they use the best technology. But ensure to test their system before investing.
A great fulfillment company will have a dedicated team of technology professionals to maintain their systems. If they don’t the right people in place to manage and grow their capabilities, then you may not get what you need to be successful.
Always ask around before investing!
Before investing, it is always recommended to check with other companies that have used fulfillment service and find out about their experience.
Ask about the company’s response to their needs, the quality of customer service they offers, and the monitoring tools they offered. This will give you the inside track to finding a company that will work for you!
The basic motto for every online retail store owner is to fulfill their consumers needs. Driving traffic to the site is not the only goal for an online retail store owner. To offer an utmost customer satisfaction should be your main aim in order to boost your webstore’s sales. You may receive hundreds and thousands of orders per day through your marketing strategy, but if you do not ensure a proper customer support, around 75% of those orders end up for a cancellation.
A customer is always concerned about his/her order, from the time the order is placed until received in hand. Thus, it is very crucial for any online retail store owner to be proactive than to be reactive.
Take a look at the top 5 steps to minimize order cancellation and be sure to address them before you have to deal with them.
You receive many orders in your sites through multiple ways, so when an order is received in your store, an order confirmation call or an email will ensure the customer that the order has been placed successfully and will be processed. Many web store overlook the importance of an order confirmation call or email to their customers. If you do not interact with your customers after an order is placed and simply process the order, they would be clueless about the order. This will lead to an annoyed customer, who in turn may end up for a cancellation, even if your were going to deliver the product as per the turnaround time mentioned in your site.
Delay in shipment and delivery
Many times it happens that after an order is placed, your realize your inventory is out of stock and may lead to a late shipment and delivery. This will surely frustrate your customer, hence it is very important for your customer support team to inform the customer and explain him/her the scenario, because with no customer interaction in such cases will lead to order cancellation and you may lose a customer forever. To avoid stock issues, it is essential for you to invest in an inventory management software like Orderhive, which will help you manage all your inventory woes like never before.
Deliver the product at the right place
Ensure products are delivered to the correct landmark. It may happen that the customer may have accidentally entered a wrong delivery address or requires a change in delivery address. These details should be well updated and confirmed before shipping, because if the product is sent to the wrong address, the customer will get annoyed and refuse accepting the product, which in turn leads to an order cancellation. Hence, it is very essential for you to integrate your store with an ecommerce software solution like Orderhive, that will help you manage all your back-end operations easily.
Accurate shipment status
Ecommerce sites often provide a shipment tracking link to their customers in email. Ever order something and have it arrive before the site was updated to show it was delivered? That’s not good for your site. People are always nervous about their online orders. The thinking is, “They have my money, but I don’t have a product, yet,” which in turn will cancel the order. Therefore ensure that you indulge with a proper shipping management software like Orderhive, that allows you to integrate with leading shipping carriers that will allow you to manage your logistics in a very organized way and keeps your customers relaxed by making sure your site provides accurate and timely updates on orders.
Check product before shipping
As per an ecommerce study on order cancellation ratio, it is seen that maximum orders have been cancelled due to wrong product or empty package delivered. Hence, it is important to indulge with a proper order fulfillment software that will ensure each and every product is checked well and then packed and shipped to the customer. Leading software solution like Orderhive, offers a complete solution to your order fulfillment challenges, as it allows you to integrate with leading carriers and allows you to manage all your inventory, orders, shipping and customers in real-time, all from a single integrated screen.
To know more, visit www.orderhive.com or call us at +91-79-65445102.
Congratulations-your online business is growing. However, with the growth comes in more responsibilities to cope up for a smooth flow of your business process. Do you have the right application to organize your back-end operations, or is there a more cost-effective way to go about managing that growth?
If you are thinking to spread your business online, then you must really integrate must-have apps built in your website. If you have a professional ecommerce application running your back-end operations, you can ensure that a customer will have a good time shopping from your website, in turn increase your customer base and revenue. When a customer is happy, you can be sure they spread a good word of your website and will turn up for a repeat purchase. Orderhive.com, an ultimate ecommerce solution for your back-end operations, ensures all your products are organized categorically, so that the customer gets the product easily with just a click of a button.
Let me take you through a quick overview of the must-have apps to boost your back-end operations seamlessly.
Inventory Management App
Inventory Management App is the most essential and advanced way to keep the records and tracking product levels and sales. It will ensure that there is enough stock of products to meet the consumer’s need while also making sure that the shelves are not overstocked, indeed an inventory management system is a key reason for cost-reduction. Grab a powerful inventory control with leading apps that include vtiger, inFlow, ABC inventory and many more.
Order Management App
Order Management App will help you simplify your order process, eliminates errors, gives you a clear visibility of order cycle, and ensures that the orders are shipped to the customers systematically. Order management system will enhance your multi-channel selling from a single platform. Shipwire is considered one of the leading apps to manage seamless order management flow.
Shipping Management App
Shipping Management App will get your orders out to your high-end customers in minutes instead of hours. Print, pack, ship, and sync tracking information all from a single platform. Easily updates your buyers with shipping information and send tracking alerts in real-time. Simply your shipping process integrating with leading apps like ShipStation, Aftership, Shipworks and many more to choose from.
Online marketing has undergone a tremendous change since its early days. There is completely new universe of marketing channels that help drive traffic, manage SEO, sell on new channels, and promote products. Leading marketing app like Facebook, Google and many more will help you promote your website.
Customer Service App
Customer service App is an important for every establishing online retailer to offer the best support to their customers via email, phone, and live chat solutions. Zendesk an ideal customer service app can boost your customer loyalty.
Tally an accounting app serves as a complete business accounting and inventory management software that provides various facilities like multilingual operations, online functions, and processing for small and medium businesses.
Orderhive, the ultimate cloud-based order and inventory management system provides access of leading apps to retailers which will help their business grow exponentially.
When a retailer does not meet their customer's expectations, it creates a wide gap between the store and the customers, leading to customer dissatisfaction. The results can be awful for the web store owners. The web store owners then losses loyal customers, leading to more expense in order to attract new customer base and decreasing profit. Instead, it becomes more cheaper to invest in a customer satisfaction programme rather than losing a longterm customer relationship.
To improve customer satisfaction, online retailers focus on customer satisfaction startergies like developing a beautiful store, product innovations, allowing flexibility in shopping experience. No doubt, all of these factors are important, but one area that frequently gets overlooked is shipping management. The lack of shipping management has long been a nightmare for many online retailers.
Are you facing the same order fulfillment challenges? Orderhive completly integrated shipping and order management can help you streamline your back-end processes, enhance customer satisfaction and increase revenue to your bottom line.
How can real-time shipment tracking prevent customer disatisfaction?
Orderhive is integrated with leading carriers that includes Aftership, Fedex and many more to be introduced in the near future. Once integrated, this will allow you to easily manage all your shipping process and provide real-time shipment tracking to customers until product delivered. It is very essential to keep the customer in loop in an order fulfillment process, but if your carrier fails to provide real-time shipment tracking informations, it may lead to a frustrated customer and will be difficult to make up the damage to your reputation for that customer.
Benifits of real-time shipment tracking to boost customers satisfaction
Many carriers offer shipment tracking informations by which your customers can track the exact location of their shipment in real-time. This will keep your customer in loop allowing them to know where their product is, in turn leads to a happy customer and you will be happier with added revenue.
If you ship expensive or high-risk packages to your high-end customers, they will always be worried until the package is delivered to them safely. With real-time tracking shipment the will rest easy knowing their package moment and contact the carrier if required.
Many carriers continue the same operations over and over again, instead look for an innovative carriers offering real-time shipment tracking ways to speed up time consuming delivery process altogether. Every time you find new innovative ideas to boost customer satisfaction, your business is developing a tangible competitive advantage.
Many retailers suffer an enormous amount of customer calls wanting to know where their shipment and packages are at any given time. Attending these calls are more time-cosuming and may incurr a significant operating cost for some retailers. By allowing customers with real-time shipment tracking facility, you now only increase customer satisfaction by also your business can reduce time and money spent over the hassle of attending frustrated customer calls.
Customers are the soul of your business, hence keeping your customers in loop, from the time the order is placed until it is safely delivered, will not only keep them happy but also make for a repeat customer and spread a good word about your webstore. This will attract new customer base and more profit.
Drop shipping business is relatively a different type of selling system used by many online retailers that do not have a physical storage facility to hold inventory. This is a product delivery method in which the seller accepts the payment for an order, but the customer directly receives the product from the supplier.
What is Drop shipping?
Drop shipping is a simple concept of selling a product. When an order is placed by a customer, the retailer passes on the customers order information to the wholesaler or supplier who then packages and ship the product to the customer. This method minimizes the risk for you, as a retailer, because you don't need to purchase the product until it is sold. Suppliers take care of the warehousing, packing, and shipping products, saving you a great deal of money.
How does it work?
Drop shipping method is acted by the supplier, retailer and the consumer. In the traditional business design, the retailers will order products from the supplier or manufacturer and is obliged to stock products in the warehouse. The retailer then has the function to promote and advertise the product and when another retailer or an end user orders from it, it gets its supply from its own inventory. In drop shipping the supplier has the function to create the product and store it for itself. The retailer does not have to get the product from the supplier or the manufacturer but is focused only in the marketing strategy and advertising of the product.
Here are the steps involved in drop shipping:
If you are a retailer with no upfront cost in turn allows you make more profit. With this method there is no need to have an in-house order management and inventory management system, nor you need to pay for the inventory upfront- if the product doesn't sell, you never have to buy it. Also, no packing, labeling and shipping cost applied, not there is a need to built a shipping management system. You purchase products at wholesale price and set your own retail price.
Whether you looking to expand your retail business over the internet or just looking for supplemental income, dropshipping business can be for you.
Simple, yet powerful